The City of Albany App provides information for residents helping to save them time and make Albany a more sustainable place to live.

How often have you asked the question 'is it recycling bins this week?', well the app can tell you which bins to put out when and if you register you can opt to have the app remind you the day before your bin day which bins to put out.

The app also provides information about bulk collections, with helpful reminders for those who have registered.

We have also developed an easy to search recycle guide that will tell you where you can recycle and dispose of all sorts of items. With the tap of your figure you can look up your nearest Waste Centre or transfer station and the opening times.

We have also included an events feed so you can find out about Events in and around Albany and a news feed so you can find the latest news from around the City.

For those who want to let us know about issues that they come across such as pot holes or graffiti then we have included a simple to use report it form.

If you have lost your cat or dog then you can check the pets in the pound page to see if they are being looked after by our Rangers team.  And finally we have included a link to allow you to find out about making payments to the City.

The App is available for both Apple and Android and can be downloaded by clicking on the links below.

  The City of Albany App- screenshot    The City of Albany App- screenshot

Privacy Policy for the City of Albany App

This Application collects some Personal Data from its Users.

POLICY SUMMARY

Personal Data collected for the following purposes and using the following services:

Analytics

Google Analytics

Personal Data: Cookies and Usage Data

Contacting the User

Contact form

Personal Data: address, email address, first name, last name and phone number

Further information about Personal Data

Personal Information

This Application collects the following personal data, address, email address, first name, last name and phone number when a user creates an account.

Push notifications

This Application may send push notifications to the User if activated by the user.

FULL POLICY

Data Controller and Owner

Types of Data collected

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookies, Usage Data, first name, last name, phone number, address and email address.

Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection.

The Personal Data may be freely provided by the User, or collected automatically when using this Application.

Any use of Cookies - or of other tracking tools - by this Application or by the owners of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User.

Failure to provide certain Personal Data may make it impossible for this Application to provide its services.

Users are responsible for any Personal Data of third parties obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing

The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.

Place

The Data is processed at the Data Controller's operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.

Retention time

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.

The use of the collected Data

The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes: Analytics and Contacting the User where the user has opted in to receive notifications.

The Personal Data used for each purpose is outlined in the specific sections of this document.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Analytics

We use Google Analytics which collects the following Personal Data:

• Cookies 

• Usage Data

We use this information to understand how users are using this applications and improve the application.  We will never use this date to attempt to identify individual user behaviour.

Contacting the User

Where you use our contact forms to contact us we will ask you for the following personal information:

• Address

• Email address

• First name

• Last name

• Phone number

We will only use this information to respond to your enquiries/complaints submitted through our contact forms.  

Further information about Personal Data

We provide an option for users to personalise their App experience by registering the following personal information:

• address

• email address 

• first name

• last name

• phone number

Registration is optional, registered information will only ever be used to provide a personalised experience for the user of the App.

Push notifications

This Application may send push notifications to the User if activated by the user.

Additional information about Data collection and processing

Legal action

The User's Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.

The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System logs) or use for this purpose other Personal Data (such as IP Address).

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the end of this document.

The rights of Users

Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out below.

This Application does not support “Do Not Track” requests.

To determine whether any of the third party services it uses honour the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Application and can request that the Data Controller remove the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.

Contacting us about this privacy policy

The City of Albany welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: (08) 9841 9333

Post: Attn: Privacy Policy,

The City of Albany ,

PO BOX 484,

Albany, WA 6331,

AUSTRALIA

E-mail: staff@albany.wa.gov.au 

Definitions and legal references

Personal Data (or Data)

Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.

Usage Data

Information collected automatically from this Application (or third party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User

The individual using this Application, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refers.

Data Subject

The legal or natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural person, legal person, public administration or any other body, association or organization authorized by the Data Controller to process the Personal Data in compliance with this privacy policy.

Data Controller (or Owner)

The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.

This Application

The hardware or software tool by which the Personal Data of the User is collected.

Cookies

Small piece of data stored in the User's device.

________________________________________

Legal information

Notice to European Users: this privacy statement has been prepared in fulfillment of the obligations under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC, on the subject of Cookies.

This privacy policy relates solely to this Application.

THIS AGREEMENT is dated 20 October 2016 

PLEASE READ CAREFULLY BEFORE DOWNLOADING THIS APP. 

These terms and conditions (T&C)  is a legal agreement between you (End-user or you) and The City of Albany, PO BOX 484, Albany, Western Australia 633  (Licensor, us or we) for the use of the Albany App. (App)

We licence use of the App to you on the basis of these T&C and subject to any rules or policies applied by the Google Android or Apple Appstores (Appstore) from whose site, the End-user downloaded the App (Appstore Rules). We do not sell the App to you. We  the owners of the App remain the owners of the App at all times.

Important notice:

· By downloading and using this App you agree to the terms of the licence which will bind you. 

· If you do not agree to the terms of this licence, we will not license the App to you and you must stop using and delete the app now.

AGREED TERMS

1. ACKNOWLEDGEMENTS

1.1 The terms of these T&C apply to the App or any of the services accessible through the App (Services), including any updates or supplements to the App or any Service, unless they come with separate terms, in which case those terms apply. If any open-source software is included in the App or any Service, the terms of an open-source licence may override some of the terms of this T&C.

1.2 We may change these terms at any time by updating this page, you should check the T&C regularly for changes. 

1.3 From time to time updates to the App may be issued through the Appstore. Depending on the update, you may not be able to use the Services until you have downloaded version of the App.

1.4 You will be assumed to have obtained permission from the owners of the mobile telephone or handheld devices that are controlled, but not owned, by you and described in condition 2.2(a) (Devices) and to download a copy of the App onto the Devices. You and they may be charged by your and their service providers for internet access on the Devices. You accept responsibility in accordance with the terms of these T&C for the use of the App or any Service on or in relation to any Device, whether or not it is owned by you. 

1.5 By using the App or any of the Services, you consent to us collecting and using technical information about the Devices and related software, hardware and peripherals for Services that are internet-based or wireless to improve our products and to provide any Services to you.

1.6 The App or any Service may contain links to other independent third-party websites (Third-party Sites). Third-party Sites are not under our control, and we are not responsible for and do not endorse their content or their privacy policies (if any). You will need to make your own independent judgement regarding your interaction with any Third-party Sites, including the purchase and use of any products or services accessible through them. 

1.7 Any words following the terms including, include, in particular or for example or any similar phrase shall be construed as illustrative and shall not limit the generality of the related general words.

2. GRANT AND SCOPE OF LICENCE

2.1 In consideration of you agreeing to abide by the terms of these T&C, we grant you a non-transferable, non-exclusive licence to use the App on the Devices, subject to these terms, the Privacy Policy and the Appstore Rules, incorporated into these T&C by reference. We reserve all other rights.

You may download copy of the App onto an Android or IOS device to view, use  display the App on the Devices for your personal purposes only.

3. LICENCE RESTRICTIONS

Except as expressly set out in thes T&C or as permitted by any local law, you agree:

(a) not to copy the App or Documents except where such copying is incidental to normal use of the App, or where it is necessary for the purpose of back-up or operational security; 

(b) not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the App;

(c) not to make alterations to, or modifications of, the whole or any part of the App, or permit the App or any part of it to be combined with, or become incorporated in, any other programs;

(d) not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the App or attempt to do any such thing except to the extent that (by virtue of section 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are essential for the purpose of achieving inter-operability of the App with another software program, and provided that the information obtained by you during such activities: 

(i) is used only for the purpose of achieving inter-operability of the App with another software program;

(ii) is not unnecessarily disclosed or communicated without our prior written consent to any third party; and

(iii) is not used to create any software that is substantially similar to the App;

(e) not to provide or otherwise make available the App in whole or in part (including object and source code), in any form to any person without prior written consent from us; and

(f) to comply with all technology control or export laws and regulations that apply to the technology used or supported by the App or any Service (Technology),

together Licence Restrictions.

4. ACCEPTABLE USE RESTRICTIONS

You must: 

(a) not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these T&C, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into the App, any Service or any operating system;

(b) not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service(to the extent that such use is not licensed by these T&C);

(c) not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;

(d) not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and

(e) not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.

5. INTELLECTUAL PROPERTY RIGHTS

5.1 You acknowledge that all intellectual property rights in the App, the Documents and the Technology anywhere in the world belong to us or our licensors, that rights in the App are licensed (not sold) to you, and that you have no rights in, or to, the App, the Documents or the Technology other than the right to use each of them in accordance with the terms of this T&C.

5.2 You acknowledge that you have no right to have access to the App in source-code form.

6. NO WARRANTY OR SUPPORT

6.1 You expressly acknowledge and agree that use of the App and Services provided is at your sole risk and that the entire risk as to satisfactory quality, performance, accuracy and effort is with you. 

6.2 To the maximum extent permitted by applicable law, the App and Documents and Services are provided "as is" and “as available”, with all faults and without warranty of any kind, and we hereby disclaim all warranties and conditions with respect to the App, Documents and Services, either express, implied or statutory, including, but not limited to, any implied warranties and/or conditions of merchantability, of satisfactory quality, of fitness for a particular purpose, of accuracy, of quiet enjoyment, and non-infringement of third party rights. We do not warrant against interference with your enjoyment of the App or Documents, that the functions contained in the App or Services will meet your requirements, that the operation of the App or Services will be uninterrupted or error-free, or that defects in the App or Services will be corrected. No oral or written information or advice given by us or our authorised representative shall create a warranty. Should the App or Services prove defective, you assume the entire cost of all necessary servicing, repair or correction. 

7. LIMITATION OF LIABILITY

7.1 You acknowledge that the App has not been developed to meet your individual requirements, and that it is therefore your responsibility to ensure that the facilities and functions of the App as described in the Documents meet your requirements.

7.2 We only supply the App for domestic and private use. You agree not to use the App for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

7.3 Our maximum aggregate liability under or in connection with these T&C (including your use of any Services) whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to AUD0.01. 

7.4 Nothing in these T&C shall limit or exclude our liability for:

(a) death or personal injury resulting from our negligence;

(b) fraud or fraudulent misrepresentation; and

(c) any other liability that cannot be excluded or limited by Australian Law.

8. TERMINATION

8.1 We may terminate your use of the App immediately by written notice to you:

(a) if you commit a material or persistent breach of these T&C which you fail to remedy (if remediable) within 14 days after the service of written notice requiring you to do so;

(b) if you breach any of the Licence Restrictions or the Acceptable Use Restrictions; and

(c) on thirty days notice.

8.2 On termination for any reason:

(a) all rights granted to you under these T&C shall cease;

(b) you must immediately cease all activities authorised by these T&C; 

(c) you must immediately delete or remove the App from all Devices, and immediately destroy all copies of the App in your possession, custody or control and certify to us that you have done so. 

9. COMMUNICATION BETWEEN US

9.1 If you wish to contact us in writing, or if any condition in these T&C requires you to give us notice in writing, you can send this to us by e-mail at staff@albany.wa.gov.au. We will confirm receipt of this by contacting you in writing, normally by e-mail. 

10. EVENTS OUTSIDE OUR CONTROL

10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this T&C that is caused by any act or event beyond our reasonable control, including failure of public or private telecommunications networks (Event Outside Our Control).

10.2 If an Event Outside Our Control takes place that affects the performance of our obligations under this T&C:

(a) our obligations under these T&C will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control; and

(b) we will use our reasonable endeavours to find a solution by which our obligations under these T&C may be performed despite the Event Outside Our Control.

11. OTHER IMPORTANT TERMS

11.1 We may transfer our rights and obligations under these T&C to another organisation, but this will not affect your rights or our obligations under these T&C. 

11.2 You may only transfer your rights or obligations under these T&C to another person if we agree in writing.

11.3 If we fail to insist that you perform any of your obligations under these T&C, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. 

11.4 Each of the conditions of these T&C operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect. 

11.5 Please note that these T&C, its subject matter and its formation, are governed by Australian Law. You and we both agree that the courts of Western Australia will have non-exclusive jurisdiction. 

This agreement has been entered into on the date stated at the beginning of it.