Check out this list of frequently asked questions related to rates, or contact us for more information.

Property owners have an obligation to ensure that the City has the correct address details for service of rate notices.

If you have changed address, notification can be done by:

  • Writing to PO Box 484, Albany DC WA 6331
  • Contacting a Rates Officer by phoning (08) 6820 3100
  • Downloading, completing and returning our Change of Address form
  • Emailing
Change of Address Form (213KB) View File  OR   Download FileForm to be used when updating contact information.

If you are selling or buying a property, you should confirm with your settlement agent or solicitor that they will advise the City of the new owner’s contact information, date of sale and do the rates adjustments.

If you are now the owner of a property and have not used a settlement agent or solicitor, you should provide a copy of the Certificate of Title and your new mailing address to our Rates Department so that our records can be updated.

If you hold one of the following cards, are a property owner, and were living at that property as your "ordinary place of residence" at July 1 of the rating year, you may be eligible for a State Government rebate on your Rates and Emergency Services Levy.

  • Pensioner Concession Card;
  • WA State Seniors Card;
  • Commonwealth Seniors Health Card and WA State Seniors Card; or
  • State Concession Card

Applications for the rebate can be made at the City of Albany office on North Road. If you are unable to attend our office, you can also apply over the phone with the Water Corporation online - click here or by telephoning 1300 659 951. The Water Corporation will forward the application to the City of Albany for processing.

You may also be entitled to a rebate if you have life tenancy under the terms of a will.

You may be entitled to defer your rates and emergency services levy – please contact our Rates Department to discuss your options. There is no rebate or deferment on refuse and waste charges.

When there are changes to your property that will affect your valuation, the City receives a new valuation and effective date from Landgate. The City will then issue an amended (interim) rate notice. Generally new valuations are received 1-2 months after the building or subdivision completion.

Examples of where your valuation will be amended include:

  • A new dwelling or shed
  • Dwelling alterations or additional rooms have been constructed
  • A building has been demolished
  • Your property has been subdivided or amalgamated

Council sets a rates minimum payment amount to ensure that all ratepayers contribute an equitable amount for City services.

If the calculation of valuation multiplied by the rate in the dollar is less than the minimum amount, then the minimum will be applied.  If the valuation multiplied by the rate in the dollar is more than the minimum, then the higher amount is payable.

Pensioners and Commonwealth Seniors card holders now have a cap for their rates rebate, similar to what senior card holders have always had.

For the 2016/17 year, the cap is $750.  This cap is applicable to registered Pensioners, Commonwealth Seniors and State Concession card holders who previously were entitled to a full 50% rebate.

If the 50% rebate is less than $750, then the lesser amount will be given.

Where pensioners do not receive the full 50% rebate (due to non-eligible owners or multiple dwellings on the property), they are not entitled to the full $750.  In this case, the pensioner will only be entitled to a percentage of the $750 maximum equivalent to the percentage that they would previously have received.

Note this is a cap on rates only, there is no cap on ESL.

WA was the only state not to provide a dollar cap on Local Government Rates Rebates.  

Supporting an ageing population is a significant challenge faced by Government.  To ensure social concessions are better targeted and concessions provided by the State are sustainable over the longer term, the State Government has made the decision to cap the rebate concession allowed for pensioners on local government rates.

The State Budget originally announced that the concession was to be capped to $550.  After listening to community concerns and stakeholder groups, the Government increased the cap to $750. 

The pensioner cap amount will be set each year, consistent with the manner in which seniors rates caps are set.